We offer three tiers of application support and maintenance

If you’re looking to maintain, modernize, update, or secure your applications and IT infrastructure, ITRex has got you covered. We are skilled. We are experienced. We are well-versed in providing full-scale support and know-how to make your tech infrastructure drive business success. To do so, we offer three tiers of support:
L1 Support L2 Support L3 Support We’ll help you sort out the issues related to network performance and application stability. Our level 1 support services span:
  • Basic support and troubleshooting
  • System availability and performance monitoring
  • Back-office activities, such as modifying accounts, resetting passwords, and communicating with end-users
Our level 2 support engineers will help you restore your apps and resolve incidents of medium complexity, providing the following services:
  • Advanced troubleshooting
  • Infrastructure monitoring
  • Configuration management and deployment
  • System updates
  • Reporting
ITRex’s experienced development team will help you deal with the most complex technical problems, carrying out:
  • Bug fixing and root cause analysis
  • Audits and code reviews
  • Legacy code updates
  • Implementing new features
  • Performance tuning and capacity planning

IT support & maintenance services for flawless operations

We deliver not only support and maintenance services but take care of every aspect of your IT infrastructure and apps, making sure they are stable, scalable, high-performing, and bug-free. For that, we offer a broad range of activities, spanning:

IT infrastructure monitoring Performance optimization Network monitoring We will gather and analyze performance data from servers, databases, and other essential components of your infrastructure to make sure it runs without a hitch We will identify, gather, and analyze the appropriate performance metrics, dig the root causes of performance issues, as well as devise and implement the necessary performance optimization tactics. We will track various aspects of the network and its operations, like traffic, bandwidth utilization, and uptime to quickly detect device or connection failures and pinpoint issues, such as traffic bottlenecks, that limit the data flow.
Managed IT services Security services Cloud consulting Our support specialists will monitor, manage, and evolve your cloud infrastructure and deliver accompanying help-desk services to make sure your tech infrastructure is stable and cost-effective. Our security specialists will run security testing and security code review to identify how well your apps and networks are protected, as well as design and implement the needed improvements. We will help you optimize cloud resource utilization, cut down operational costs, and enhance cloud security, making sure your cloud infrastructure is efficient, safe, and high-performing.

The components of IT infrastructure we cater for

On-premises servers
Cloud servers
Databases, data warehouses, data lakes
Web and mobile applications
Websites and web portals

ITRex: a worthy support & maintenance provider

Experience: A support and maintenance services provider with a decade of experience, ITRex has established efficient workflows and gained expertise solving the most complex incidents. We are now eager to share our experience and take on new challenges
Flexibility: We scale support teams according to the complexity of your project and offer a variety of engagement models that can be further adjusted to your specific business needs.
Effectiveness: Before diving into your project and actually delivering support and maintenance, we set clear service level objectives and determine measurable KPIs that guarantee the high quality of the delivered services
Transparency: We provide regular reporting to make sure our collaboration is transparent and built on trust. Some of the reports we deliver include service level, incident and root cause analysis, health check, and security reports