IT support & maintenance services

L1 Support L2 Support L3 Support We’ll help you sort out the issues related to network performance and application stability. Our level 1 support services span:

• Basic support and troubleshooting
• System availability and performance monitoring
• Back-office activities, such as modifying accounts, resetting passwords, and communicating with end-users

Our level 2 support engineers will help you restore your apps and resolve incidents of medium complexity, providing the following services:

• Advanced troubleshooting
• Infrastructure monitoring
• Configuration management and deployment
• System updates
• Reporting

ITRex’s experienced development team will help you deal with the most complex technical problems, carrying out:

• Bug fixing and root cause analysis
• Audits and code reviews
• Legacy code updates
• Implementing new features
• Performance tuning and capacity planning

IT infrastructure monitoring Performance optimization Network monitoring We will gather and analyze performance data from servers, databases, and other essential components of your infrastructure to make sure it runs without a hitch We will identify, gather, and analyze the appropriate performance metrics, dig the root causes of performance issues, as well as devise and implement the necessary performance optimization tactics. We will track various aspects of the network and its operations, like traffic, bandwidth utilization, and uptime to quickly detect device or connection failures and pinpoint issues, such as traffic bottlenecks, that limit the data flow.

Managed IT services Security services Cloud consulting Our support specialists will monitor, manage, and evolve your cloud infrastructure and deliver accompanying help-desk services to make sure your tech infrastructure is stable and cost-effective. Our security specialists will run security testing and security code review to identify how well your apps and networks are protected, as well as design and implement the needed improvements. We will help you optimize cloud resource utilization, cut down operational costs, and enhance cloud security, making sure your cloud infrastructure is efficient, safe, and high-performing.