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Facing a growing volume of administrative work, healthcare providers often struggle with the resource-intensive and heavily regulated process of releasing patient information, and are increasingly relying on outsourced release of information (ROI) solutions to cut their costs, allow their staff to focus on core functions, and eliminate compliance worries and efforts. Our team has vast experience in providing software solutions for the healthcare industry, and we were tasked with building a new online platform for processing requests for protected health information to replace the client’s previous solution that was inconvenient and lacked important features.