Client
Leader of AI-powered intelligent automation solutions
Industry
SaaS
Services
RPA
Tech
Java 8, Spring 4, JSF, FreeMarker, MS SQL Server, Hibernate, JUnit, Mockito, JavaScript, React, Tomcat 8.5

Challenge

In the dynamic and competitive world of intelligent automation, our client, the world's leader in AI-enhanced RPA, aimed to redefine the industry with their groundbreaking tools and flagship AI-driven platform for intelligent automation. Yet, realizing this vision posed challenges — from an intricate design to a fusion of AI with RPA and scalability issues. Recognizing a proficiency gap, they turned to ITRex for AI and RPA expertise to bring their ambitious project to life.

Our mission:
Initially, we were tasked with assembling a dedicated team focused on AI model development. As the project advanced, we embraced an expanded role, formulating strategies and developing the core elements of the client's intelligent automation platform. This transformation allowed us to become strategic partners, entrusted with refining and enhancing the platform in the process of RPA delivery to various enterprises to meet their diverse intelligent automation needs.

Our collaboration

From the outset, our collaboration was grounded in innovation and adaptability. Integrating first closely with the client's Center of Excellence, we helped them:
Refine RPA solutions to cater to specific demands
Set up and enhance business processes to optimize data collection
Build and improve pre-built models
Develop scripts for automation of repetitive tasks of varying scales
As the project advanced, our involvement deepened. At the heart of our contribution was the creation of advanced AI-driven digital workers, the foundational elements of the client’s intelligent automation platform. These workers were designed to complement human teams, handling multifaceted automation tasks, from customer onboarding to stringent anti-money laundering checks. Our responsibilities encompassed:
Gathering and refining data for the AI models, optimizing both its quality and volume
Continuously enhancing the models' capabilities and managing the rollout and testing of new iterations
Developing essential back-end components to support the platform's robust functionality
As our partnership with the client strengthened, we commenced a journey to provide comprehensive RPA expertise to various enterprises where we were responsible for the following:
Strategic RPA implementation: we pioneered the deployment of cutting-edge RPA solutions across diverse enterprises based on the client’s platform, optimizing operational workflows and maximizing efficiency
Collaborative platform refinement: we worked closely with the client to identify and augment missing components within their intelligent information platform, ensuring a comprehensive architecture
Enhanced component development: we facilitated the creation and refinement of essential platform components, tailoring solutions to the unique needs of each enterprise
Proactive backlog management: collaboratively, we identified and managed new backlogs, addressing pressing needs and incorporating enhancements swiftly to maintain platform integrity and performance
Customized intelligent solutions: we developed bespoke intelligent information solutions in line with business objectives and established new business processes for maximum automation efficiency
Continuous innovation: our partnership was pivotal in continually refining and innovating the platform’s capabilities
rpa for enterprise
robotic process automation for enterprises

Impact

Enriched the client's tools and AI-based platform with advanced features capable of addressing complex automation tasks seamlessly, driving innovation and adaptability and positioning them as a benchmark in the intelligent automation sector
Crafted versatile RPA solutions for enterprises that easily catered to diverse business needs
Integrated automation led to leaner, more efficient business operations, including accelerated processes, enhanced accuracy, and decreased operational costs

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