About ITRex
We are a global IT consulting and development company with a We Care attitude, striving to create momentum in our clients’ digital transformation.
Our 230+ team brings together creative and talented cross-functional experts who are hungry for the success of every project.
We have delivered hundreds of game-changing solutions to Fortune 500 giants, mid-market companies and startups and pride ourselves on being part of a success story of global leaders such as TASC, Procter & Gamble, Dun & Bradstreet, Dollar Shave Club or JibJab.
We value initiative, open communication and self-motivated commitment rather than compliance and box-ticking, and are looking for like-minded individuals who share our passion about doing great new things together.
Join our friendly team as an Engagement Manager!
Our expectations
Core Skills
- 3+ years of Account Management Experience: A proven track record of managing client accounts, including strategy, planning, and execution.
- Client Relationship Management: Excellent ability to build and maintain strong relationships with clients. This includes understanding client needs, offering solutions, and ensuring customer satisfaction.
- Business Development: Skills in identifying new opportunities, upselling, and cross-selling to existing clients.
- Industry Knowledge: Deep understanding of the IT industry and market trends, including AI/ML.
- Project Management: Ability to manage multiple projects simultaneously, ensuring timely and successful delivery.
- Sales Skills: Strong sales acumen, with the ability to close deals and meet sales targets.
Soft Skills
- Communication: Exceptional verbal and written communication skills to interact with clients, colleagues, and stakeholders effectively.
- Problem-Solving: Ability to identify issues, propose solutions, and take corrective actions.
- Negotiation: Skilled in negotiating terms with clients and vendors to achieve favorable outcomes.
- Teamwork and Collaboration: Ability to work collaboratively with other team members and departments.
- Adaptability: Flexibility to adapt to changing client needs and industry trends.
Technical Skills
- CRM Software: Proficiency in Customer Relationship Management (CRM) software, like Salesforce or HubSpot.
- Data Analysis: Ability to analyze account data and generate insights for clients.
- Reporting: Experience in creating and presenting reports to clients and internal stakeholders.
- Leadership: Ability to lead and mentor junior account managers or sales team members.
- Strategic Thinking: A strategic mindset to align client needs with business goals.
- Decision-Making: Strong decision-making skills to drive account management strategies.
Your responsibilities
Client Relationship Management
- Build and Maintain Client Relationships: Establish strong, long-term relationships with clients, acting as their primary point of contact.
- Understand Client Needs: Collaborate with clients to understand their business objectives and requirements for software solutions.
- Client Advocacy: Advocate for clients' interests within the company, ensuring their needs are met throughout the development process.
Project Oversight
- Project Coordination: Work with project managers and development teams to ensure projects meet client expectations and deadlines.
- Monitor Project Progress: Track project milestones, timelines, and budgets, addressing any issues that arise.
- Client Communication: Provide regular updates to clients on project status, ensuring transparency and managing expectations.
Business Development
- Identify Opportunities: Look for opportunities to grow existing accounts through additional services or new projects.
- Upsell and Cross-sell: Recommend additional products or services that align with clients' goals and provide value.
- Lead Generation: Contribute to identifying potential leads through client networks and industry events.
Contract and Financial Management
- Contract Negotiation: Negotiate contract terms with clients, ensuring agreements are beneficial for both parties.
- Budget Management: Oversee project budgets, ensuring financial targets are met or exceeded.
- Invoice and Billing Management: Ensure timely and accurate billing, resolving any client billing issues promptly.
Client Satisfaction and Issue Resolution
- Client Satisfaction: Ensure high levels of client satisfaction, measuring through feedback and surveys.
- Problem-Solving: Address client concerns and issues, finding satisfactory solutions promptly.
Team Collaboration
- Collaboration with Teams: Work closely with project managers, developers, and other stakeholders to ensure successful project delivery.
- Mentoring and Leadership: Mentor junior account managers and other team members, providing guidance and support.
What we offer
- A sense of community and friendship, diversity, and inclusivity
- Informal working environment with short decision-making chains
- Flexible work hours and remote work options
- Established personal development processes
- Support of professional training and certification
- Regular company events (ITRexTalks, Q&A sessions with the CEO, Tech Meet-Ups)
- Social benefits (medical insurance, sports reimbursement, and free English classes)
Keen to join ITRex as a Senior Engagement Manager in Germany?
