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Our client, a regional US utility service company, was facing mounting challenges due to fragmented data infrastructure, legacy systems, and inconsistent reporting. The main issue was that the company's vital data was locked in siloed systems for finance, maintenance, GIS, and billing. Critical reports were manually compiled in spreadsheets. Asset management, service metrics, and customer billing data were stored in separate systems with minimal synchronization. This fragmentation made it impossible to gain a holistic view of operations. Without a centralized dashboard or reliable performance measurement system, reports were delayed, data quality suffered, and business units grew increasingly frustrated. To address these issues and build a solid foundation for long-term operational insights, the utility service company tapped into ITRex’s data platform consulting services. We were tasked with conducting a data platform assessment to identify system-level bottlenecks and determine the utility's readiness for AI and Gen AI analytics. Based on the assessment results, we were expected to present a clear roadmap for intelligent transformation with artificial intelligence.
Tell us about your challenges, and we’ll come up with a viable solution!
