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|Off-the-shelf enterprise automation software||Custom enterprise automation software|
|Time to deploy||Faster. You only need to train your employees to use it||Slower. Can take up to several months. However, you can roll it out gradually, starting with the core set of features and adding more on the go|
|Incorporating updates||You wait for the vendor to release updates at their convenience||You can incorporate the necessary updates whenever needed as you own the code|
|Fitting in with your internal processes||These solutions are rigid, and you will have to adapt your internal processes to interact with the packaged solutions||It is designed to fit into your internal processes|
|Fitting in with your existing applications||Most off-the-shelf software is open source, making it challenging to customize and integrate with your existing features, such as reporting. Most likely, its look-and-feel will be different from your other applications, compromising on user experience||Custom enterprise automation software is designed originally in a way that fits well with all your applications|
|Scalability||You might need to purchase add-ons or additional license||Easier to scale. You can ask your vendor to build it with scalability in mind and take into account your company’s specifics|
|Feature set compatibility||Ready-made enterprise automation solutions are likely to have more features than you need. So, you will end up paying for options that you will never use||Customized set of features. Only includes what you ask for|
|Competitive advantage||Limited. You are using a solution that is available for your competitors also. Though you can develop your own algorithms to distinguish yourself||Gives you a competitive advantage as your software is unique|
|Security||In off-the-shelf software, vulnerability is higher due to its standardization and widespread usage||Here the vulnerability is lower because a custom enterprise automation solution is unique to one organization|
|Costs||Lower initial investment, but it can catch up with its custom counterpart due to licensing fees as you expand and register more users||Higher initial investment but better support along the way|
|Maintenance and support||It is likely to be limited. Vendors may decide to stop supporting this version of their product altogether. However, you can arrange for support as an individual service for a fee||Custom software vendors are likely to allocate full-time outsourced dedicated teams for client support|