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WorkFusion: intelligent automation & AI agent implementation for financial crime compliance (FCC)

Client

WorkFusion

Industry

Technology, SaaS

Services

Software development

Tech stack

Java 21, Google Cloud Platform, Spring 5.3, Hibernate, JUnit, Mockito, WireMock, JavaScript, React, Python 3.11, TensorFlow, spaCy, Torch, Scikit-learn, LangChain, NLTK, pytest, Pandas, ELK, RabbitMQ, Marathon, Mesos, Nexus, Keycloak, Zookeeper, MS SQL Server

Challenge

Our client, WorkFusion, is a leading innovator in enterprise automation. The company empowers organizations to modernize their operations through its intelligent process automation (IPA) platform. Since its inception, WorkFusion has been at the forefront of transforming its clients’ operations by helping improve speed and accuracy and reduce costs. To support its ambitious product roadmap and further innovation, the company was looking for a reliable automation partner and found one in ITRex. In addition to its enterprise automation expertise, WorkFusion is recognized as a pioneer in applying AI agents to financial crime compliance. These digital workers are purpose-built to handle complex anti-money laundering tasks, automating time-consuming processes such as adverse media monitoring, KYC, transaction monitoring, and more. Through its long-term partnership with ITRex, WorkFusion was planning to accelerate the development of various finance AI agents while also relying on our team for ongoing maintenance and support.

Our team’s contributions:

Initially, we supported WorkFusion in developing their general-purpose intelligent automation platform and adapting it to the unique requirements of various enterprises. As the collaboration deepened, we helped customize and enhance the platform to address a wide range of automation needs. When WorkFusion expanded into building AI agents for the financial sector, our team worked with the company to automate key compliance processes.

Solution

Our collaboration with WorkFusion was grounded in innovation and adaptability. Integrating closely with the client's RPA Center of Excellence, we helped them refine their intelligent automation platform to cater to the unique demands of diverse enterprises. One example involved partnering with a European premium baby stroller manufacturer to streamline their complex payment processing system. With numerous global contractors and resellers, the company handled nearly a hundred different payment types each month. Previously, their team manually validated transaction data across multiple systems and reconciled it with their internal financial records. We automated the validation process, integrating data sources and reducing manual effort by 70%. Additionally, our team assisted WorkFusion in designing and implementing AI agents for financial crime compliance. We mainly focused on automating these three processes—adverse media monitoring, name sanction screening, and potential sanction screening. Our team:

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Enabled seamless data collection by developing APIs to integrate with information providers, ensuring AI agents could access the data needed to perform their tasks effectively

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Built and trained natural language processing (NLP) models to extract relevant information about individuals or companies, verify identity matches, assess content relevance, and flag the most important excerpts for human review

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Handled complex, unstructured data from the internet by filtering out noise, such as ads, and handling multilingual pages. Our team also addressed issues in structured data (e.g., ambiguous or missing fields in payment statements) to make it usable for AI agents.

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Applied sentiment analysis to determine whether online content carried a positive or negative tone toward the subject of interest

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Developed an explanation system that allowed AI agents to justify their decisions and recommendations, helping human analysts understand the rationale behind automated outputs

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Reduced manual workloads by highlighting specific text sections that required human confirmation or review, streamlining the analyst’s role

Our collaboration with WorkFusion is ongoing as we offer long-term maintenance and support and continuously improve the company’s AI agents.

intelligent automation & AI agent implementation

Impact

Our collaboration with WorkFusion delivered the following results:

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Four out of the top five American and European banks are using WorkFusion AI agents for financial compliance

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These digital workers can automate 60-70% of compliance-related manual labor in the financial sector

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We enriched WorkFusion’s intelligent automation platform with advanced features to address complex automation tasks, driving innovation and adaptability and positioning the platform as a benchmark in the intelligent enterprise automation sector