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A global leader in SaaS solutions, with a customer base of around 30,000 businesses, embarked on a journey to enhance their signature document management platform. They aimed to provide their users with a more powerful experience, one that would streamline their workflow and improve efficiency. As part of this endeavor, the company planned to introduce a next-level .docx importing and exporting module that would enable their customers to effortlessly convert .docx files into digital documents within their document management platform and back again into MS Word. The document converter libraries they used delivered a poor data element accuracy of 30%, leaving their customers unsatisfied. As the release date for their major updates loomed, the company turned to its long-standing partner in software development, ITRex, for help. They asked ITRex to assign a dedicated team to build a custom document converter tool under a tight deadline.