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Our client, a major freight broker in the United States, was struggling with an outdated, custom-built transportation management system (TMS). Due to its inconsistent development, the monolithic system architecture lacked modularity, encompassing diverse functions such as load monitoring, user coordination, and partner integration. This resulted in numerous failures, performance bottlenecks, and the implementation of inefficient processes. These technical limitations were exacerbated by inefficient development processes. After acquiring another logistic brokerage company, the platform strain increased, as did internal frustration. The merger exposed significant gaps in system scalability and resilience, resulting in a wave of employee departures. Recognizing the urgent need to modernize, the client contacted ITRex for a comprehensive IT infrastructure audit. With a long-standing partnership in place, the client relied on ITRex to provide a clear roadmap for stabilizing operations and enabling future growth.
Tell us about your challenges, and we’ll come up with a viable solution!
