Medical inventory management continues to be a challenge for orthodontic practices. Excel spreadsheets are still common despite technology advances. Offices that use some sort of software often have to rely on more than one platform to keep track of what they order and receive, how much they pay, what stock is available, or how they should plan their budgets. Sometimes, there is a single employee responsible for handling the job and when he or she leaves, business is in trouble. Our client came up with an idea of building an all-in-one medical inventory management system that would be at the same time easy to use by any member of the staff, and affordable too unlike pricey solutions offered by the competition. The client also wanted to provide broad customization options, along with a pricing forum where users could share actual prices they paid historically to vendors. This way the system would be a source of insights into local vendors’ pricing strategies that are not always transparent in the world of orthodontics. In sum, their vision was to create a custom medical inventory management system going far beyond just ordering and receiving. They made an attempt to build it, but it did not go well. The software was buggy, frustrating users and making them lose trust in the solution. So, the client urgently needed a seasoned team of developers to fix things before the window of opportunity closes. They rushed to ITRex, a trusted tech partner with a reputation for building stellar healthcare solutions.