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A multinational courier company delivering billions of parcels a year faced a persistent challenge that hindered its operational efficiency. The company’s customers often submitted shipping forms riddled with errors, which was causing delays and negatively impacting customer satisfaction. The process of completing the forms was not only error-prone but also remarkably tedious. To address these issues and enhance the process of shipping form fulfillment, the company embarked on a mission to develop a new optical character recognition (OCR) application. The primary goal of the app was to reduce human error and make the process of filling out shipping forms more interactive and user-friendly. To bring the vision to life, the customer sought the AI development expertise of ITRex.