For decades, laundromats in the US have remained largely unchanged, rooted in the coin-operated machinery of the 1930s. This old-style model lacked the technological integration that today’s consumers want – convenience at a tap, digital payments, and engaging experiences. Beyond this, laundromats were having a hard time with their day-to-day operations because everything was still done the old way. Reliance on manual processes and paper-based systems for employee management, customer interactions, and financial tracking was still common. Our client saw this as a chance to not just upgrade but revolutionize the industry. They set out to develop an IoT-based platform that would bring laundromats into the digital age by automating every business process. Specifically, their ambition was to create a single solution that would encompass every aspect of laundromat and dry cleaning operations, including point-of-sale, delivery, employee management, CRM, revenue reconciliation, and IoT hardware integration. Yet, innovating wasn't easy. The first version of their IoT platform, while groundbreaking in concept, had many bugs and couldn't scale due to poor coding. Their project was at risk. Facing the critical situation, the client turned to ITRex for vast software development expertise. They needed experienced engineers to refactor the code.
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